Shipping Policy

This Shipping Policy explains how orders placed through our online store are processed, shipped and delivered.

Shipping Area

We currently ship orders to addresses within Germany.

Please ensure that your delivery address is complete and accurate before submitting your order. We cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

Shipping Costs

We offer free standard shipping on all orders delivered within Germany.

Standard shipping fee: €0.00

Any available shipping options and applicable charges will be clearly displayed at checkout before payment.

Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will be processed on the next business day. During periods of high demand, processing may take slightly longer.

Estimated Delivery Time

After your order has been processed and dispatched, the estimated delivery time is 8–15 business days.

The total estimated time from placing an order to receiving it is approximately 9–18 business days.

Delivery times are estimates and cannot be guaranteed. Delays may occur due to weather conditions, transportation disruptions, public holidays, customs procedures or other circumstances beyond our reasonable control.

Order Tracking

When tracking information is available, you will receive a shipping confirmation email containing your tracking number or tracking link.

Please allow up to 48 hours for the carrier’s tracking system to display updated information.

Separate Shipments

If your order contains multiple items, they may be shipped separately due to stock availability or logistics arrangements. You will not be charged additional shipping fees for separate shipments.

Address Changes

If you need to change your delivery address, please contact us as soon as possible at md01628869658@gmail.com.

We cannot guarantee that an address can be changed after an order has entered processing or has already been dispatched.

Delivery Problems

If your order is delayed, lost or shown as delivered but has not been received, please contact us at md01628869658@gmail.com. We will review the situation and assist you in contacting the relevant shipping carrier.

Damaged Packages

If your package arrives damaged, please take photographs of the external packaging and the affected item, and contact us as soon as possible. Please keep all packaging materials until the issue has been reviewed.

Customs and Import Charges

Orders delivered within Germany are not expected to incur additional customs duties or import charges. If any unexpected charge applies, please contact us before making payment.

Contact Information

If you have questions about shipping or delivery, please contact us:

Email: md01628869658@gmail.com
Business name: ARLA FOODS AMBA
Address: Sønderhøj 34, 8260 Viby J, Denmark
Business registration number (CVR): 25313763